Data Protection Policy

Privacy Policy 

This Privacy Notice sets out how Azul Fit SL (herein after referred to as “Azul Fit”, “we” or “us”),will handle personal information in accordance with the Personal Data Protection Act.

What This Privacy Notice Explains

This Privacy Notice explains:

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Access to and correction of your personal information
  • Online dealings with us

Please note that this Privacy Notice does not cover personal information collected or held by us about our employees and is to be read subject to any overriding provision of law or contract.

Our Commitment To You

We value the trust of our guests, customers and business partners and are committed to protecting your personal information and ensuring that your personal information is used only for the purposes stated herein.

Defining Personal Information

Personal information refers to any information, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Notice, personal information encompasses sensitive personal information, which relates to information relating to your health, allergies, contact information whilst traveling etc.

What Kind Of Personal Information We Collect

In order for us to operate in an efficient and effective manner and provide you with the best service possible, we may collect personal information from you which may include contact information about you and/or other persons that you are making a booking for or travelling with (“Travel Companion(s)”), including but not limited to name, address(es), telephone number(s), email address(es), passport information and other relevant contact information, identification details, transaction information such as credit card details, booking and travel information, any information necessary to fulfill special requests (e.g., health conditions that require specific attention, purchase of goods and services), information you provide us regarding your marketing preferences, contests or promotional offers, contact and other relevant details of corporations and individuals with whom we do business (e.g. 3rd party booking agents).

Where you provide us with the personal information of your Travel Companion, you confirm that you have obtained the prior consent of your Travel Companion(s) to provide us with their personal information for the purposes of your booking.

How Do We Collect Your Personal Information?

We may collect personal information directly from you when you:

  • make a reservation
  • provide information upon check-in/telephone/e-mail/web booking
  • sign up for our newsletter
  • subscribe to one of our publications (for example our blog)
  • fill in enquiry forms
  • make payment for goods and/or services

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with or connected with you, for example from booking agencies and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted.

How We Use Your Personal Information

We may collect personal information from you or from the category of third parties identified above which is to be utilized for one or more of the following purpose:

  • to process and confirm your booking/ course
  • to provide and charge for the retreat and other goods and services you purchase
  • for identification purposes
  • for operational and administrative purposes
  • to provide customer support and services
  • fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents)
  • to comply with legal and regulatory requirements
  • to conduct marketing activities (for example, market research)
  • to send you information on products and services, special promotional offers, newsletters; and/or customer survey forms and questionnaires

Disclosure of Your Personal Information

As a part of providing you with our products and services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:

  • companies and/or organisations that act as service providers to you during your stay with us
  • companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested (processing your credit card data through a secure encrypted system)
  • our accounting team for processing invoices

Direct Marketing

We may use your personal information to provide you with information about our services and/or products, which may be of interest or benefit you, except where otherwise requested by you.

If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at the address detailed at the end of this Privacy Notice. We will abide by your latest written instructions to us.

What If Personal Information Provided By You Is Incomplete?

Where indicated (for example in registration forms), it is obligatory to provide your personal information to us to enable us to process your booking for our services and/or products. Should you decline to provide such obligatory personal information, we may not be able to process your booking or provide you with our services.

Your Rights To Access And Correct Your Personal Information

We can assist you to access and correct your personal information held by us.

Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to have that information changed, via email to info@www.azulfit.com.

We will use reasonable efforts to comply with your request to access or correct your personal information within 7 days of receiving your request.

Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity.

Information We Collect When You Visit Us Online

If you choose to obtain information or do business with us online by visiting www.azulfit.com you may wish to know the following:

Azul Fit Website

When you visit our Website, we use third party tools to collect standard internet log information and details of visitor behavior patterns to ascertain the number of visitors to various parts of the Website. Such information is not linked to you as an individual. We use such information to evaluate and improve the features, guest experience and functionality of our Website.

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our Website and does not apply to any third party websites you may access from our Website. To determine how these third party websites(e.g. Twitter, Facebook, YouTube) deal with your Personal Information, you should ensure that you read their respective privacy policies.

Updates To Our Privacy Notice

We may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

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